Legal

Refund Policy

Last Updated: July 4, 2026

1. Subscription & Billing

SyncGrid Scale, operated by SyncGrid LLC (“Company,” “we,” “us”), is a monthly subscription. Your plan renews automatically each month on your billing date and your card is charged for the upcoming month at the start of each billing period. Any optional add-ons (such as Content Studio) appear as additional line items on the same subscription.

2. Cancel Anytime

You can cancel your subscription at any time from your billing settings, or by emailing us at joey@syncgrid.io. When you cancel, your subscription stops renewing and you keep full access through the end of the period you’ve already paid for. You will not be charged again after that.

3. Refunds

Because you keep access through the end of any period you’ve paid for, we do not provide prorated or partial-month refunds for the current billing period. Cancelling simply stops future charges.

We may, at our sole discretion, issue a refund in exceptional circumstances (for example, a clear billing error or a duplicate charge). If you believe you were charged in error, contact us within 30 days and we’ll make it right.

4. Failed Payments

If a renewal payment fails, we may retry the charge and will attempt to notify you. If payment cannot be completed, access to paid features may be paused until your billing is brought current.

5. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be reflected by the “Last Updated” date above and, where appropriate, communicated to active subscribers. Your continued use of the Service after a change takes effect constitutes acceptance of the updated policy.

6. Contact

Questions about billing, cancellation, or this policy? Email joey@syncgrid.io and we’ll help.