Boardroom Service Terms

1. Acceptance of Terms

By signing in to or using the SyncGrid Boardroom ("the Service"), operated by SyncGrid LLC ("Company," "we," "us," or "our"), you ("User," "you," or "your") agree to these Service Terms. If you do not agree, do not use the Service.

2. Description of Service

The Boardroom is where a business owner talks to one Chief of Staff, which remembers what you tell it about your business and hands the real work to a team of fifteen specialist directors (Business Intelligence, Marketing, Prospecting, Sales, Partnerships, CRM, Follow-Up, Onboarding, Customer Support, Financial, Operations, Executive Assistant, Storefront, Webmaster and Ads) and a research assistant. The team drafts outreach and follow-ups in your voice, finds new local leads overnight, keeps your contacts and pipeline current, prepares proposals and content, and brings every outbound action to you for approval. Where your plan includes a website, store, course portal or Back Office, those are covered by your proposal and the Platform Terms shown in the Back Office. Which directors and features are enabled for you depends on your plan.

3. Agent Actions & Your Responsibility

3.0 Marketing Law Compliance

You are solely responsible for ensuring that every message, post, page, ad and document you approve complies with the laws that apply to you and your recipients, including:

• Truth in advertising (FTC Act, state UDAP laws): no income, earnings or results claims you cannot substantiate; clear disclosure when a result is not typical; no guarantees you do not honor; no health or medical claims you are not licensed and able to prove.
• Endorsements and reviews (16 CFR Part 255 and the FTC rule on consumer reviews): testimonials must be real, current and used with permission; no paying for, writing or suppressing reviews; disclose any material connection.
• Email (CAN-SPAM): commercial email to a list must carry a working unsubscribe and your postal address, and you must honor opt-outs within ten business days. Sequences sent through the Service carry that footer; one-to-one email you approve is yours to keep compliant.
• Text messages (TCPA, CTIA guidelines, state laws), where texting is enabled for your business: you may only text people who have given prior express consent, recorded on the contact before any text is drafted; you must honor STOP immediately; you must not text outside 8 a.m. to 9 p.m. in the recipient's local time; your first text must identify your business and say how to opt out. The Service enforces consent in data and records STOP replies, but the consent itself is your representation.
• AI-generated content: you must not present AI-generated images, voices or reviews as real people or real customers, and you must label AI content where a platform or law requires it.

3.1 Approval Gates

• Email: the directors compose each email and present it to you in the app. An email is sent from your own Gmail only after you explicitly approve it. The Service never auto-sends and never reads your inbox.
• Calendar and Drive: meeting invites and file attachments are presented for your review before they are created or shared.
• Posts and content: social posts, graphics and video are made on request and scheduled to your connected accounts only after you approve each piece.
• Texts: where enabled, every text is drafted for your approval and sent only to contacts with recorded consent.
• The night shift: overnight the team finds leads and drafts follow-ups into your morning queue. Nothing from that queue leaves without your approval.

3.2 Prohibited Uses of Agent Output

3.3 Honest Use of Voice and Data

• The team captures YOUR voice. You may not use the Service to impersonate someone else's voice or brand.
• The CRM records what you report. You may not instruct it to record fabricated activity, fake interactions or invented contacts.
• Testimonials come from real customer interactions. You may not instruct the team to fabricate them.

3.4 Content You Upload

• You retain ownership of the documents, images and other materials you upload or provide to the Service ("User Content").
• You are solely responsible for your User Content. You represent and warrant that you own it or have all rights and permissions necessary to provide it, and that it does not violate Section 4 or any applicable law.
• You grant us a limited, non-exclusive license to host, store, process and transmit your User Content solely to operate and provide the Service to you, including sending it to our AI providers to fulfill your requests. We do not sell your User Content or use it to train AI models (see the Privacy Policy).
• You provide and use the Service with all User Content at your own risk. To the maximum extent permitted by law, we are not responsible or liable for your User Content or for any loss, exposure or misuse of content you choose to upload.

4. Acceptable Use

You agree NOT to:

• Use the Service for any unlawful purpose or in violation of any applicable regulations
• Attempt to gain unauthorized access to any portion of the Service, its underlying systems or another customer's data
• Reverse engineer, decompile or otherwise attempt to extract source code, prompts or model weights
• Use automated means (scrapers, bots) to extract data from the Service beyond the documented API surface
• Interfere with or disrupt the Service or servers connected to the Service
• Resell, sublicense or distribute the Service without written authorization
• Upload, generate, store or transmit content that is sexually explicit or pornographic
• Upload, generate, store or transmit content that is unlawful, hateful, harassing, defamatory, that incites violence, or that infringes the intellectual property, privacy or other rights of any third party
• Upload any file or content you do not own or otherwise have the full right to provide, or that contains another person's confidential or personal information without a lawful basis

5. Account Registration

• You must be at least 18 years old to use the Service
• You must provide accurate, complete and current account information
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities under your account, including agent actions taken with your approval and actions by staff you add
• You must notify us immediately of any unauthorized use of your account

6. Subscription, Payment and Cancellation

• We do not publish prices. Your plan and its price are set on a walkthrough with the founder and recorded in your proposal, order or Stripe subscription; that record governs
• Subscriptions are monthly and renew automatically unless cancelled; payment is processed by Stripe under Stripe's terms
• You may cancel at any time from your billing settings or by email; cancellation takes effect at the end of the current billing period and you keep access until then
• All sales are final; there are no refunds for subscriptions, partial months, add-ons or setup fees. Billing mistakes are corrected. See the Refund Policy
• Content credits included in your plan do not roll over month to month
• Founding members keep their rate for as long as they stay subscribed

7. Intellectual Property

7.1 Your Content

You retain all rights to your business profile, voice, CRM data, conversations, what your team remembers, and any drafts produced for you by the directors. We do not claim ownership of your content. We grant ourselves only the limited license needed to operate the Service for you (process, store, display, transmit to the integrated services you have authorized). You can download it any day from Settings.

7.2 Our Service

The Boardroom, its architecture, the director roster, system prompts and all software comprising the Service are the property of SyncGrid LLC and are protected by intellectual property law.

7.3 Feedback

If you provide feedback or suggestions about the Service, we may use that feedback without obligation or attribution.

8. Disclaimers

9. Limitation of Liability

To the maximum extent permitted by law, SyncGrid LLC shall not be liable for any indirect, incidental, special, consequential or punitive damages, including but not limited to lost revenue, lost customers, reputational harm, or damages arising from outreach you approved and sent. Our total cumulative liability for any claim arising out of these Terms or the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

10. Indemnification

You agree to indemnify and hold harmless SyncGrid LLC and its officers, employees and affiliates from any claims, damages or expenses (including reasonable attorneys' fees) arising from: (a) your use of the Service, (b) content you approved and sent, including any claim that it violated advertising, endorsement, anti-spam, telemarketing (TCPA) or privacy law, (c) texts or emails sent to a person who had not consented or had opted out, where the consent record came from you, (d) your violation of these Terms, or (e) your violation of any rights of a third party.

11. Termination

We may suspend or terminate your access to the Service if you violate these Terms, abuse the Service or fail to pay. You may close your account at any time. On request we delete your data as described in the Privacy Policy; you can download it first from Settings.

12. Governing Law

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts located in Texas.

13. Changes to These Terms

We may update these Terms periodically. Material changes will be communicated by email or in-app notice before they take effect. Continued use after changes constitutes acceptance.

14. Contact Us

Questions about these Terms: joey@syncgrid.io

SyncGrid LLC, League City, Texas, USA